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AI business school for education Microsoft Quiz Answers

Get AI business school for education Microsoft Quiz Answers

Decision-makers in education have considerations that are particular to their sector to help them realize the true transformational impact of AI in education. It is critical to understand the components of a strategy that will help the education sector create value with AI. This learning path is designed for education decision-makers to illustrate the true transformational impact of AI in education.

Prerequisites:

None

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Module 2: Define an AI strategy to create value in education

In education, decision-makers must take into account specific industry considerations before they can realize the true transformational power of AI. Educational institutions and organizations need to think strategically about AI—and they need to start today. To create real value, a comprehensive understanding of all the strategic components is required.

Learning objectives:

In this module, you will:

  • Describe the outcomes educational institutions have achieved through the adoption of AI.
  • Articulate the components of an AI strategy.
  • Apply the value creation framework.

Prerequisites:

None

This module is part of these learning paths:

Quiz 1: Knowledge check

Q1. Why should educational institutions utilize AI in the classroom?

  • AI can empower educators to deliver a better experience and improve outcomes for students.
  • AI can save educators time, enabling shorter work-days and compressed courses.
  • AI will soon replace educators, saving institutions thousands if implemented correctly.
  • Human educators are always more biased than AI, so AI will make classrooms fairer.

Q2. How does utilizing AI tools in the classroom better prepare students for their futures?

  • AI tools help students memorize answers more efficiently, ensuring they do better on tests.
  • AI tools will soon replace educators because they are faster and more efficient.
  • AI will soon be a part of every job, so getting students accustomed to working with it in the classroom will prepare them for their career.
  • AI tools help students take control of their own education, ask challenging questions, and leverage technology to solve complex problems.

Q3. Why is broad contributor collaboration necessary for good AI integration?

  • Contributors must collaborate on AI integration because it will impact stakeholders across the entire organization and requires input from many different experts.
  • Contributors must collaborate on AI integration to spread the workload amongst themselves, saving time and resources.
  • Contributors must collaborate on AI integration to share knowledge amongst themselves.
  • Contributors must collaborate on AI integration to create a better experience for students.

Q4. Why is it beneficial to personalize the learning experience for students?

  • Personalized student experiences make it easier for educators to run a class.
  • Personalized student experiences always improve student grades.
  • Personalized student experiences save institutions money.
  • Personalized experiences help students succeed by customizing their curriculum to fit their needs and learning styles.

Module 4: Discover how to foster an AI-ready culture in finance

This module is designed for finance and affiliated business decision-makers to illustrate the impact of making strategic decisions with AI. The goal is to enable you to think about AI transformation holistically, with a focus on the cultural changes necessary to make AI transformation successful.

Learning objectives:

In this module, you will:

  • Recognize the key elements of an AI-ready organizational culture in finance.
  • Explain how Microsoft incorporated AI into its finance processes.
  • Identify opportunities for change to achieve an AI-ready culture in your finance department.

Prerequisites:

None

This module is part of these learning paths:

Quiz 1: Knowledge Check

Q1. The Microsoft finance operations team turned to AI technology to help them meet their corporate challenges. What is one of those four challenges?

  • Accelerated growth
  • Risk management
  • Antiquated processes
  • Process latency

Q2. According to Amy Hood, Microsoft CFO, when the Microsoft finance team was in the planning stage for their AI implementation, what did they decide was the most important factor in making their AI adoption a success?

  • A complete list of goals to be accomplished with AI.
  • Pilot tests to ensure the technology will work.
  • A specialized AI implementation team.
  • A change in culture to motivate the use of AI.

Q3. Amy Hood, Microsoft CFO, implemented AI technology into the operations of the Microsoft Finance division. What was the most important thing the division needed to do to make the project a success?

  • Build confidence in their people and the AI tools.
  • Prove the capabilities of the AI technology.
  • Stay focused on the original goals of the project.
  • Re-train staff to properly use the new AI tools.

Q4. When Microsoft’s Finance division implemented AI technology into their operations, which tool did they use to answer the half-billion annual queries about financial systems and processes?

  • Bing translation for text analytics.
  • Predictive analytics through machine learning.
  • A chatbot with sentiment analysis.
  • Anomaly detection with compliance checks.

Module 5: Discover how to foster an AI-ready culture in marketing

A successful AI strategy in marketing must consider cultural issues as well as business issues. The goal of this module is to enable you to think about AI transformation holistically, with a focus on the cultural changes necessary to make AI transformation successful.

Learning objectives:

In this module, you will:

  • Recognize the key elements of an AI-ready organizational culture in marketing.
  • Explain how Microsoft incorporated AI into their marketing processes.
  • Identify opportunities for change to achieve an AI-ready culture in your marketing department.

Prerequisites:

None

This module is part of these learning paths:

Quiz 1: Knowledge Check

Q1. When the Marketing team at Microsoft began planning to implement AI into their operations, what was their primary goal?

  • Improve the conversion-to-sales rates.
  • Increase the profitability of marketing expenditures.
  • Reduce the marketing workforce by one-third.
  • Improve the marketing skills of sales personnel.

Q2. When the Marketing team at Microsoft implemented AI technology in their operations, they discovered that it required three important players to work together. Who were those players?

  • Marketing Leadership, AI Integrators, Data Scientists.
  • IT System Administrators, Marketers, Sales Engineers.
  • Marketers, Data Scientists, Engineers.
  • Learning Specialists, Marketers, Data Scientists.

Q3. According to Chris Capossela, Microsoft CMO, which approach is recommended when planning an AI implementation for any organization?

  • Assemble a project team to find areas where AI fits within the organization.
  • Consult with Microsoft AI Engineers for integration recommendations.
  • Train organization staff on the AI tools, and they will find a way to use them.
  • List the organization’s most important business processes, and find AI tools that apply to them.

Q4. When the Marketing team at Microsoft implemented AI technology into their processes, which AI tool did they use to enhance lead-scoring?

  • Machine Learning
  • Language Learning
  • Vision Capabilities
  • Knowledge Understanding

Module 6: Discover how to foster an AI-ready culture in sales

A successful AI strategy in sales must consider cultural issues, as well as business issues. The goal of this module is to enable you to think about AI transformation holistically, with a focus on the cultural changes necessary to make AI transformation successful.

Learning objectives:

In this module, you will:

  • Recognize the key elements of an AI-ready organizational culture in sales.
  • Explain how Microsoft incorporated AI into our sales processes.
  • Identify opportunities for change to achieve an AI-ready culture in your sales department.

Prerequisites:

None

This module is part of these learning paths:

Quiz 1: Knowledge Check

Q1. When the Microsoft sales team implemented AI technology into their operations, what is one thing they did to foster a change in culture to use AI tools?

  • Aggregated all sources of data for a comprehensive view.
  • Brought the organization’s AI maturity up to a higher level.
  • Ensured that the voices of sales employees were heard.
  • Showed employees that AI can reduce time to close a sale.

Q2. Based on the experience of Microsoft sales in implementing AI technology into their operations, what must be done to implement properly AI into an organization’s business operations?

  • Aggregate all relevant information and make it available to AI tools.
  • Bring the organization’s AI maturity up to the highest level.
  • Bring developers, IT, and sales leadership together to focus on goals.
  • Plan a strategy at the beginning of the project and follow it to the end.

Q3. When the Microsoft sales team undertook a project to implement AI technology in their operations, what was the ultimate result they wanted to achieve?

  • Demonstrate the effectiveness of Microsoft AI technology.
  • Improve the AI skills of the sellers.
  • Increase the time sellers can spend with their customers.
  • Increase the AI maturity level of the sales organization.

Q4. To achieve the goals of their AI technology implementation strategy, what did the Microsoft global sales organization do?

  • Conducted training for sellers on AI tools.
  • Developed an AI-based guided selling application.
  • Designated sellers from each region to form an AI task force.
  • Implemented the AI technology with the greatest sales potential to give sellers firsthand experience using the technology they were going to be selling to customers.

Module 7: Discover how to foster an AI-ready culture in customer service

A successful AI strategy in customer service must consider cultural issues, as well as business issues. The goal of this module is to enable you to think about AI transformation holistically, with a focus on the cultural changes necessary to make AI transformation successful.

Learning objectives:

In this module, you will:

  • Recognize the key elements of an AI-ready organizational culture in customer service.
  • Explain how Microsoft incorporated AI into customer service processes.
  • Identify opportunities for change to achieve an AI-ready culture in your customer service department.

Prerequisites:

None

This module is part of these learning paths:

Quiz 1: Knowledge Check

Q1. When the Microsoft customer service team started their AI adoption journey, which AI capability did they identify for implementation?

  • Equip agents with predictions and recommendations.
  • Provide on-demand training for agents on support calls.
  • Develop a chatbot to remote-access customer systems.
  • Provide an interactive FAQ using Vision capability.

Q2. What was one of the primary goals of the AI technology project for the Microsoft customer service team?

  • Reduce the need to contract foreign support agents.
  • Turn customer service into a profit center.
  • Improve customer satisfaction and retention.
  • Prove that AI technology can replace human customer service agents.

Q3. When the Microsoft customer service team implemented AI in their business processes and work, what did the team do to empower employees with AI technology?

  • Created a guided support tool called, “The Daily Reminder.”
  • Provided a virtual agent to help the human agents prepare for support calls.
  • Provided incentives to agents who actively use AI tools.
  • Implemented machine-learning to respond to customer queries.

Q4. When the Microsoft customer service team implemented AI technology into their operations, they used machine-learning tools to analyze which types of data?

  • Frequently asked questions.
  • Customer purchases.
  • Diagnostic log data.
  • Customer feedback.
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