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Dynamics 365 Commerce is an omnichannel solution that provides a call center channel with capabilities to default specific order processing settings and data defaults to the sales orders created by call center users.
This learning path helps prepare you for Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant.
Prerequisites:
Defining a call center channel allows channel users to create and manage sales orders through Dynamics 365 Commerce Headquarters (HQ). Orders that are created in a call center channel can take advantage of specific Commerce capabilities such as payment processing and retail pricing and promotions. Defining a call center channel also allows the organization to define specific order processing settings and data defaults to the sales orders that were created by call center users.
Learning objectives:
In this module, you will:
Prerequisites:
This module is part of these learning paths:
Q1. What is the next necessary step that follows linking your call center channel to a mode of delivery so that it can be used during order entry?
Q2. On the call center, what does the Enable order completion processing option enforce?
The call center in Dynamics 365 Commerce is a channel where you can create, cancel, and return call center retail sales orders, place a call center order on hold and release it from hold, and create continuity orders for subscription-based business models.
Learning objectives:
In this module, you will:
Prerequisites:
This module is part of these learning paths:
Q1. What is the correct sequence of steps to create a call center sales order in Commerce?
Q2. The “Do not process” flag on the call center sales order means which of the following options?
I hope this Configure and work with call centers in Dynamics 365 Commerce Microsoft Quiz Answers would be useful for you to learn something new from this problem. If it helped you then don’t forget to bookmark our site for more Coding Solutions.
This Problem is intended for audiences of all experiences who are interested in learning about Data Science in a business context; there are no prerequisites.
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