Configure and work with call centers in Dynamics 365 Commerce Microsoft Quiz Answers

Get Configure and work with call centers in Dynamics 365 Commerce Microsoft Quiz Answers

Dynamics 365 Commerce is an omnichannel solution that provides a call center channel with capabilities to default specific order processing settings and data defaults to the sales orders created by call center users.

This learning path helps prepare you for Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant.

Prerequisites:

• General knowledge of basic navigation within Dynamics 365 Commerce
• Basic knowledge of retail processes

Enroll on Microsoft

Module 1: Configure a call center channel in Dynamics 365 Commerce

Defining a call center channel allows channel users to create and manage sales orders through Dynamics 365 Commerce Headquarters (HQ). Orders that are created in a call center channel can take advantage of specific Commerce capabilities such as payment processing and retail pricing and promotions. Defining a call center channel also allows the organization to define specific order processing settings and data defaults to the sales orders that were created by call center users.

Learning objectives:

In this module, you will:

• Learn how to create a call center channel and to assign channel users, payment methods, price groups, and modes of delivery to it.
• Work with call center features.
• Create upsell and cross-sell items.

Prerequisites:

• General knowledge of basic navigation within Dynamics 365 Commerce
• Basic knowledge of retail processes

This module is part of these learning paths:

• Configure and work with call centers in Dynamics 365 Commerce

Quiz 1: Check your knowledge

Q1. What is the next necessary step that follows linking your call center channel to a mode of delivery so that it can be used during order entry?

• Run the Process delivery modes batch job.
• Create a payment method.
• Assign the call center to the organization hierarchy.
• Run batch jobs in the distribution schedule.

Q2. On the call center, what does the Enable order completion processing option enforce?

• The upsell and cross-sell feature
• The capture of payment and payment validation logic
• Authorized users to change the price on a sales order line

Module 2: Create transactions in a call center in Dynamics 365 Commerce

The call center in Dynamics 365 Commerce is a channel where you can create, cancel, and return call center retail sales orders, place a call center order on hold and release it from hold, and create continuity orders for subscription-based business models.

Learning objectives:

In this module, you will:

• Learn how to create, cancel, and return a call center order.
• Put call center order on hold and release it from hold.

Prerequisites:

• General knowledge of basic navigation within Dynamics 365 Commerce.
• Understanding of the call center channel in Commerce.
• Basic knowledge of retail processes.

This module is part of these learning paths:

• Configure and work with call centers in Dynamics 365 Commerce

Quiz 1: Check your knowledge

Q1. What is the correct sequence of steps to create a call center sales order in Commerce?

• Select a customer, create a sales order, add items, enter payments, Complete, Submit
• Select a customer, add items, Submit, enter payments, Complete
• Enter payments, add items, select customer, Submit, Complete
• Add items, select a customer, enter payments, Complete, Submit

Q2. The “Do not process” flag on the call center sales order means which of the following options?

• The call center user does not have the rights to process the order.
• The order will be blocked from any systematic payment or fulfillment process.
• The customer has canceled the order.

Conclusion:

I hope this Configure and work with call centers in Dynamics 365 Commerce Microsoft Quiz Answers would be useful for you to learn something new from this problem. If it helped you then don’t forget to bookmark our site for more Coding Solutions.

This Problem is intended for audiences of all experiences who are interested in learning about Data Science in a business context; there are no prerequisites.

Keep Learning!

More Coding Solutions >>

LeetCode Solutions

Hacker Rank Solutions

CodeChef Solutions