Physical Address
304 North Cardinal St.
Dorchester Center, MA 02124
Examine the core capabilities of the Microsoft Dynamics 365 customer engagement apps Microsoft Quiz Answers
Get Examine the core capabilities of the Microsoft Dynamics 365 customer engagement apps Microsoft Quiz Answers
This learning path introduces learners to the capabilities shared across Dynamics 365 customer engagement apps. You will learn about Microsoft Dataverse, get an overview of Dynamics 365 customer engagement apps, and learn about common capabilities.
This learning path helps prepare you for Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM).
Prerequisites:
None
Module 1: Navigate the Dynamics 365 customer engagement apps
This module introduces learners to the customer engagement applications for Dynamics 365. You will be introduced to the individual apps, learn how to navigate through them and to locate and filter data.
Learning objectives:
After completing this module, you’ll be able to:
- Describe use cases for Dynamics 365
- Explain what Microsoft Dataverse is and how it is used
- Examine the different Dynamics 365 CRM Apps
- Review options for accessing applications
- Locate and filter data in Dynamics 365
Quiz 1: Knowledge check
Q1. Which of the following responses represents a Microsoft Business Applications customer engagement app?
- Dynamics 365 Field Service
- Office 365
- Azure
Q2. Which of the following searching or filtering options would be used if you wanted to display a list of Accounts with open orders?
- Advanced Filter
- Quick Find
- Categorized Search
Q3. Which of the following Dynamics 365 customer engagement apps would most likely to be used by a construction company that needs to manage the construction jobs they’re working on and manage the selling and quoting of those jobs to customers?
- Microsoft Dynamics 365 Project Operations
- Dynamics 365 Sales
- Dynamics 365 Customer Service
Module 2: Explore common Dynamics 365 activities and integration options
In this module, learners will be introduced to the common capabilities and activities across the customer engagement apps for Dynamics 365.
Learning objectives:
After completing this module, you’ll be able to:
- Work with customers and manage activities
- Explore different reporting options
- Describe the different integration options available
Prerequisites:
None
Quiz 1: Knowledge check
Q1. Which of the following applications can be integrated with Dynamics 365 to provide document management capabilities that include versioning and collaboration?
- Microsoft SharePoint
- Microsoft Excel
- Microsoft Word
Q2. You want to display reports in Dynamics 365 that not only include Dynamics 365 data, but data from other applications as well. The reports should include multiple interactive visualizations. Reports should be easily accessible without needing to leave Dynamics 365. Which of the following applications can be integrated to provide this functionality?
- Power BI
- Microsoft Sharepoint
- Microsoft Word
Q3. After speaking with a customer, you want to create and schedule a meeting with them do discuss so further options. It’s important that the meeting is associated with the customer for future use. Which out of the box lets you create meetings directly from a Dynamics 365 record?
- Timeline
- Office templates
- The Assistant
Conclusion:
I hope this Examine the core capabilities of the Microsoft Dynamics 365 customer engagement apps Microsoft Quiz Answers would be useful for you to learn something new from this problem. If it helped you then don’t forget to bookmark our site for more Coding Solutions.
This Problem is intended for audiences of all experiences who are interested in learning about Data Science in a business context; there are no prerequisites.
Keep Learning!
More Coding Solutions >>
