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Do you need to schedule and other resources to service customers? This learning path discusses how to configure and use Customer Service scheduling.
This learning path helps prepare you for Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant.
Prerequisites:
Dynamics 365 Customer Service includes capabilities to help you effectively schedule staff and other resources to provide service to customers at the organization’s locations.
Learning objectives:
In this module, you will:
Prerequisites:
Basic knowledge of the Dynamics 365 Customer Service application
Q1. Which of the following components do you need to define to schedule a resource for a service activity?
Q2. Which of the following items should you define when your service center is closed?
Q3. Which of the following options should you use to schedule a room for service activity?
Learn how to define and schedule services with Dynamics 365 Customer Service to provide service to customers at the organization’s locations.
Learning objectives:
In this module, you will:
Prerequisites:
Basic knowledge of the Dynamics 365 Customer Service application
Q1. Which of the following options do you add to a service to define the rules for selecting a set of resources that are required for delivering the service?
Q2. What is the common scheduling capability of Dynamics 365 that is used by Customer Service scheduling?
Q3. What should you set up to generate appointments at the top and bottom of the hour between 9:00 AM and 5:00 PM?
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