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Get started with Dynamics 365 Customer Service scheduling Microsoft Quiz Answers
Get Get started with Dynamics 365 Customer Service scheduling Microsoft Quiz Answers
Do you need to schedule and other resources to service customers? This learning path discusses how to configure and use Customer Service scheduling.
This learning path helps prepare you for Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant.
Prerequisites:
- Basic knowledge of Dynamics 365 Customer Service
Module 1: Set up Customer Service scheduling
Dynamics 365 Customer Service includes capabilities to help you effectively schedule staff and other resources to provide service to customers at the organization’s locations.
Learning objectives:
In this module, you will:
- Get started with Customer Service scheduling.
- Learn how to set up Customer Service scheduling.
- Discover how to define resources.
Prerequisites:
Basic knowledge of the Dynamics 365 Customer Service application
Quiz 1: Check your knowledge
Q1. Which of the following components do you need to define to schedule a resource for a service activity?
- Resource category
- Organizational unit
- Home address
- Working hours
Q2. Which of the following items should you define when your service center is closed?
- Business closure
- Customer Service calendar
- Holiday schedule
- Working hours
Q3. Which of the following options should you use to schedule a room for service activity?
- Account
- Contact
- Facility
- Crew
Module 2: Schedule services with Customer Service scheduling
Learn how to define and schedule services with Dynamics 365 Customer Service to provide service to customers at the organization’s locations.
Learning objectives:
In this module, you will:
- Learn how to define services.
- Discover how to configure fulfillment preferences.
- Learn how to create and schedule service activities.
Prerequisites:
Basic knowledge of the Dynamics 365 Customer Service application
Quiz 1: Check your knowledge
Q1. Which of the following options do you add to a service to define the rules for selecting a set of resources that are required for delivering the service?
- Service activity
- Resource category
- Requirement group
- Fulfillment preference
Q2. What is the common scheduling capability of Dynamics 365 that is used by Customer Service scheduling?
- Connected Customer Service
- Resource characteristics
- Resource Schedule Optimization
- Universal Resource Scheduling
Q3. What should you set up to generate appointments at the top and bottom of the hour between 9:00 AM and 5:00 PM?
- Resource Requirement
- Interval
- Time Group
- Pool
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