Learn the fundamentals of Dynamics 365 Commerce Microsoft Quiz Answers

Get Learn the fundamentals of Dynamics 365 Commerce Microsoft Quiz Answers

This learning path introduces learners to Dynamics 365 Commerce. You will be introduced to the core capabilities of the application, such as channels and channel management, distributed order management as well as business-to-business capabilities.

This learning path helps prepare you for Exam MB-920: Microsoft Dynamics 365 Fundamentals (ERP).

Prerequisites:

You should have a fundamental understanding of financial principles and business operations. An understanding of cloud computing is helpful, but isn’t necessary.

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Module 1: Explore Dynamics 365 Commerce capabilities

This module introduces you to the core capabilities of Microsoft Dynamics 365 Commerce including channel management, distributed order management, and product assortments

Learning objectives:

After completing this module, you will be able to:

• Describe commerce capabilities.
• Describe retail channels and channel management concepts.
• Describe distributed order management (DOM).
• Describe the product assortment.

Prerequisites:

You should have a fundamental understanding of financial principles and business operations. An understanding of cloud computing is helpful but isn’t necessary.

Quiz 1: Knowledge check

Q1. Northwind Traders needs to optimize order fulfillment across a complex network of systems and processes. Which capability of Dynamics 365 Commerce should they rely on?

• Assortments.
• Retail analytics.
• Distributed Order Management(DOM).

Q2. Maria, a Northwind Traders employee, needs to configure assortments for the retail and online channel. Both channels share the same product assortments. How will she do that?

• Use the organization hierarchy.
• Use product category hierarchies.
• Use the Exclude option.

Q3. A company implements Dynamics 365 Commerce. You need to suggest store commerce options with offline capabilities for a company’s retail locations. Which Store Commerce application option should you use?

• Store Commerce for Windows.
• Store Commerce for iOS.
• Store Commerce for Browsers.

Module 2: Explore Microsoft Dynamics 365 business-to-business e-commerce, Store Commerce and Clienteling capabilities

Learn about how Dynamics 365 Commerce can help organizations provide personalized and targeted shopping experiences in both business-to-business (B2B) and business-to-consumer (B2C) business models.

Learning objectives:

After completing this module, you will be able to:

• Understand the B2B digital commerce capabilities in the online channel.
• Describe loyalty and clienteling concepts.
• Describe how Dynamics 365 Commerce uses Dynamics 365 Customer Insights.
• Describe how Dynamics 365 Fraud Protection reduces fraudulent activities in the system.

Prerequisites:

You should have a fundamental understanding of financial principles and business operations. An understanding of cloud computing is helpful but isn’t necessary.

Quiz 1: Knowledge check

Q1. An organization plans to reward its customers based on the amount of money they spend. The company has not previously offered a customer reward program. You need to recommend a method for tracking customer spending. Which Dynamics 365 app should you recommend?

• Dynamics 365 Sales.
• Commerce.
• Dynamics 365 Customer Service.

Q2. What is reduced when you pair Dynamics 365 Fraud Protection with an acceptance booster?

• Transactions flagged as fraudulent or suspicious, which triggers a bank’s fraud detection system.
• Fraudulent account access attempts by enabling device fingerprinting.
• Wrongful rejections but boosts acceptance rates with banks.

Q3. Which capability allows you to create tiers to represent the customer’s level of engagement and offer greater incentives to those who are closest to your brand?

• Clienteling
• Loyalty programs.
• Customer insights/AI.

Conclusion:

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