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Learn the fundamentals of Microsoft Dynamics 365 Field Service Microsoft Quiz Answers
Get Learn the fundamentals of Microsoft Dynamics 365 Field Service Microsoft Quiz Answers
This learning path introduces learners to Dynamics 365 Field Service. You will learn about core product capabilities and discuss the scheduling process and other tools that you can use to support your field service activities.
This learning path helps prepare you for Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM).
Prerequisites:
None
Module 1: Explore Dynamics 365 Field Service
This module introduces learners to Dynamics 365 Field Service, focusing on work orders and inspections.
Learning objectives:
After completing this module, you’ll be able to:
- Describe field service
- Examine the lifecycle of a work order
- Describe inspections
Prerequisites:
None
Quiz 1: Knowledge check
Q1. During which stage in the field service lifecycle would you be most likely to perform an Inspection?
- Service completion
- Review/sign off
- Schedule and dispatch
Q2. Which of the following fields is used to define the location (who and where) the technician will be performing the specific work for a Work Order?
- Billing account
- Service account
- Service tasks
Q3. Which of the following items displayed on a Work Order represents to-do items that the technician needs to perform when executing the Work Order?
- Service Tasks
- Services
- Skills
Module 2: Describe the scheduling process
This module introduces learners to the scheduling capabilities of Dynamics 365 Field Service. It also discusses asset management and Connected Field Service.
Learning objectives:
After completion of this module, you’ll be able to:
- Describe the scheduling capabilities available in Dynamics 365 Field Service
- Schedule qualified resources
- Describe the asset management capabilities available
- Explain the relationship between Customer Assets and Connected Field Service
Prerequisites:
None
Quiz 1: Knowledge check
Q1. Which of the following schedule board components is used to display unscheduled items?
- Filter Pane
- Details Panel
- Requirements Panel
Q2. Which of the following items in Dynamics 365 Field Service refers to a piece of equipment that is owned by and serviced at a customer location?
- Customer device
- Customer asset
- Work Order product
Q3. When an exception is encountered in the telemetry what type of record is created in the Dynamics 365 Connected Field Service?
- IoT alert
- Customer asset
- Work Order
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