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This learning path introduces learners to Dynamics 365 Field Service. You will learn about core product capabilities and discuss the scheduling process and other tools that you can use to support your field service activities.
This learning path helps prepare you for Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM).
This module introduces learners to Dynamics 365 Field Service, focusing on work orders and inspections.
After completing this module, you’ll be able to:
Q1. During which stage in the field service lifecycle would you be most likely to perform an Inspection?
Q2. Which of the following fields is used to define the location (who and where) the technician will be performing the specific work for a Work Order?
Q3. Which of the following items displayed on a Work Order represents to-do items that the technician needs to perform when executing the Work Order?
This module introduces learners to the scheduling capabilities of Dynamics 365 Field Service. It also discusses asset management and Connected Field Service.
After completion of this module, you’ll be able to:
Q1. Which of the following schedule board components is used to display unscheduled items?
Q2. Which of the following items in Dynamics 365 Field Service refers to a piece of equipment that is owned by and serviced at a customer location?
Q3. When an exception is encountered in the telemetry what type of record is created in the Dynamics 365 Connected Field Service?
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