Learn the fundamentals of Microsoft Dynamics 365 Field Service Microsoft Quiz Answers

Get Learn the fundamentals of Microsoft Dynamics 365 Field Service Microsoft Quiz Answers

This learning path introduces learners to Dynamics 365 Field Service. You will learn about core product capabilities and discuss the scheduling process and other tools that you can use to support your field service activities.

This learning path helps prepare you for Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM).

Prerequisites:

None

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Module 1: Explore Dynamics 365 Field Service

This module introduces learners to Dynamics 365 Field Service, focusing on work orders and inspections.

Learning objectives:

After completing this module, you’ll be able to:

  • Describe field service
  • Examine the lifecycle of a work order
  • Describe inspections

Prerequisites:

None

Quiz 1: Knowledge check

Q1. During which stage in the field service lifecycle would you be most likely to perform an Inspection?

  • Service completion
  • Review/sign off
  • Schedule and dispatch

Q2. Which of the following fields is used to define the location (who and where) the technician will be performing the specific work for a Work Order?

  • Billing account
  • Service account
  • Service tasks

Q3. Which of the following items displayed on a Work Order represents to-do items that the technician needs to perform when executing the Work Order?

  • Service Tasks
  • Services
  • Skills

Module 2: Describe the scheduling process

This module introduces learners to the scheduling capabilities of Dynamics 365 Field Service. It also discusses asset management and Connected Field Service.

Learning objectives:

After completion of this module, you’ll be able to:

  • Describe the scheduling capabilities available in Dynamics 365 Field Service
  • Schedule qualified resources
  • Describe the asset management capabilities available
  • Explain the relationship between Customer Assets and Connected Field Service

Prerequisites:

None

Quiz 1: Knowledge check

Q1. Which of the following schedule board components is used to display unscheduled items?

  • Filter Pane
  • Details Panel
  • Requirements Panel

Q2. Which of the following items in Dynamics 365 Field Service refers to a piece of equipment that is owned by and serviced at a customer location?

  • Customer device
  • Customer asset
  • Work Order product

Q3. When an exception is encountered in the telemetry what type of record is created in the Dynamics 365 Connected Field Service?

  • IoT alert
  • Customer asset
  • Work Order
Conclusion:

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This Problem is intended for audiences of all experiences who are interested in learning about Data Science in a business context; there are no prerequisites.

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