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MD-100 Troubleshoot hardware and drivers Microsoft Quiz Answers
Get MD-100 Troubleshoot hardware and drivers Microsoft Quiz Answers
This learning path introduces hardware troubleshooting. Students will learn about driver management and how to troubleshoot devices, system hardware and external peripherals.
This learning path helps prepare you for Exam MD-100: Windows Client.
Prerequisites:
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
Module 1: Troubleshoot device driver failures
This module focuses on the role of device drivers and troubleshooting problems that pertain to them.
Learning objectives:
After completing this module, you will be able to:
- Describe the role and importance of device drivers.
- Manage and troubleshoot device drivers.
- Explain the difference between the staging and installation of device drivers.
- Restrict installation of device drivers by using Group Policy.
Prerequisites:
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module is part of these learning paths:
Quiz 1: Knowledge check
Q1. Using signed drivers ensures which of the following situations?
- The driver will work with the installed hardware
- The source of the driver is authentic
- The driver will be compatible with the target operating system
Q2. Joseph’s Windows 10 laptop won’t start normally due to a malfunctioning driver. Joseph wants to use the Driver Roll Back feature to reinstall the last version of the problematic driver. However, to start the laptop so that he can use the Driver Roll Back feature, what’s the recommended step that Joseph should complete?
- Start the computer in safe mode
- Build a recovery disk, make a complete image backup of all drives with BCD partitions on them, boot from the recovery disk, and restore the backup image
- Replace the current OS with a backup you create using the System Image Recovery tool
Q3. Having Windows automatically install a device driver is a two-step process. What’s the first step?
- Assign administrative permissions to the user who will initiate driver installation from the driver store
- Add the driver package into the driver store
- Customize the locations that Windows will search for a matching driver package
Q4. Windows is very user friendly in that any user can start using devices without any assistance. As long as a driver package is in the driver store, any user can connect a device, and the driver installation will begin. Contoso has found this to be challenging for its IT department, who at times has been unable to support such a broad range of devices. Contoso doesn’t want to prevent users from connecting USB devices to their USB ports. Such a solution isn’t very flexible, and it would be almost impossible for Contoso to manage given its staffing issues. Instead, Contoso has chosen to implement a built-in Windows feature that will enable it to restrict certain types of USB devices and installation of all devices that aren’t explicitly allowed. What is this Windows feature?
- Device Manager
- The pnputil.exe command line utility
- Group Policy settings
Q5. A user installed a new hardware device and now is reporting problems. What’s the most widely used Windows tool to perform initial hardware-related troubleshooting?
- The System Information tool
- The Reliability and Performance Monitor tools
- The Device Manager tool
Module 2: Explore physical hardware troubleshooting
This module provides an overview of troubleshooting hardware-related problems and discusses specific considerations for using USB and wireless devices on computers that are running Windows.
Learning objectives:
After completing this module, you will be able to:
- Describe hardware-related problems.
- Describe the considerations for using USB devices.
- Describe considerations for using wireless devices.
- Explain how you can use built-in diagnostic tools to gather hardware information.
- Determine how to best approach hardware problems.
- Apply the guidelines for troubleshooting hardware-related problems.
Prerequisites:
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module is part of these learning paths:
Quiz 1: Knowledge check
Q1. As the Desktop Administrator for Northwind Traders, Patti Fernandez is troubleshooting issues with a user’s laptop. As part of her initial troubleshooting, Patti reviewed device-related events in Event Viewer. As a best practice, what’s the second step that Patti should complete during this initial troubleshooting?
- Upgrade the computer’s BIOS or firmware
- Check for device conflicts in Device Manager
- Verify hardware compatibility
Q2. Which Windows tool is typically the starting point for troubleshooting hardware failures?
- Event Viewer
- System Information tool
- Device Manager
Q3. You’re troubleshooting a problem with a peripheral wireless device. The problem doesn’t appear to be with the actual device itself. When this situation occurs, what is often the source of the problem?
- The peripheral device didn’t provide a passcode to exchange with the computer
- The device driver is outdated or corrupt
- The problem is related to wireless connectivity
Q4. As the Desktop Administrator for Tailspin Toys, Alan Deyoung wants to identify hardware-failure trends so that he can be more proactive when managing devices. This will enable him to identify devices that suffer periodic failures, and replace them before they fail irreversibly. Which Windows tool should Alan use to gather this information?
- Device Manager
- Reliability Monitor
- The System Information tool
Q5. As the Desktop Administrator for Fabrikam, Holly Spencer installed a SCSI hard disk drive to one of the company’s laptops. Windows selected a generic SCSI driver for the disk drive, but this resulted in limited device functionality and slower read/write performance. Why would Windows have selected a generic SCSI driver for the disk drive?
- Because the disk drive included more than one logical device
- Windows used a compatible identifier to select the device driver
- Because Fabrikam didn’t allow or deny all hardware identifiers for the disk drive
Module 3: Troubleshoot physical failures on Windows clients
The module examines the methods for identifying and troubleshooting issues related to the device’s physical hardware.
Learning objectives:
After completing this module, you will be able to:
- Apply device-replacement considerations.
- Identify the most vulnerable hardware devices.
- Apply the guidelines for replacing hardware.
- Diagnose memory problems.
- Diagnose and troubleshoot disk problems.
Prerequisites:
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module is part of these learning paths:
Quiz 1: Knowledge check
Q1. Tailspin Toys had several laptops that experienced system memory degradation due to static electricity issues. As the Desktop Administrator for Tailspin Toys, Alan Deyoung wants to implement static electricity guidelines for the company’s IT staff to follow. These guidelines include initiating compulsory maintenance procedures and ensuring that staff use antistatic kits. What other step can Alan require when IT staff works with sensitive components?
- They wear lead-free radiation aprons
- They wear flak jackets
- They wear grounding straps
Q2. As the Desktop Administrator for Fabrikam, Holly Spencer is investigating a laptop that has been experiencing program crashes that she feels are related to memory issues. When these crashes occur, Windows fails to start, and unpredictable Stop errors appear on blue screens. Holly has been unable to reproduce the issues, so the memory problems have been difficult to identify. What tool can Holly use to monitor this computer for defective memory and determine whether defective physical memory is causing the program crashes?
- The Windows Memory Diagnostics tool
- The System Configuration tool (MSConfig.exe)
- The Boot Configuration Data Editing tool (BCDEdit.exe)
Q3. As the Desktop Administrator for Contoso, Holly Dickson wants to implement disk technology that enables the operating system to monitor the hard disk proactively, checking for reliability issues before they can result in data loss. What’s the name of this technology?
- NTFS
- SMART
- MTBF
Q4. As the Desktop Administrator for Lucerne Publishing, Patti Fernandez has a disk in a mirrored volume that failed. Patti wants to reestablish the redundancy in the mirrored volume by replacing the failed disk. What Windows tool can Patti use to remove the failed disk from the mirror and replace it with a new disk?
- Windows RE Startup Repair
- the disk and partition management tool (Diskpart.exe)
- the Disk Management tool
Q5. Hard disk drives can fail for a variety of reasons. What’s the least severe type of failure that a hard disk drive can experience?
- Logical failure
- Firmware failure
- Bad sector
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