MD-100 Troubleshoot the Windows client operating system and apps Microsoft Quiz Answers

Get MD-100 Troubleshoot the Windows client operating system and apps Microsoft Quiz Answers

This learning path helps students plan for file backup and recovery. Students will learn how to plan and configure data protection strategies and how to perform various file and system recovery methods.

This learning path helps prepare you for Exam MD-100: Windows Client.

Prerequisites:

  • Students should have a basic understanding of computer networks and hardware concepts.
  • Students should have a basic understanding of OS and Application concepts.
  • Students should have experience with using Windows 10 or later.

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Module 1: Employ file recovery in Windows client

In this module, you will learn about the Windows file backup and recovery tools.

Learning objectives:

After completing this module, you will be able to:

  • Explain the Windows file recovery methods and tools.
  • Use File History to recover files.
  • Describe and use the Previous Versions feature.
  • Describe how to configure and use the Azure Backup tool.
  • Troubleshoot File Recovery Options.
  • Explain how and when to use the Reset this PC tool.
  • Explain how to use provisioning packages.

Prerequisites:

  • Students should have a basic understanding of computer networks and hardware concepts.
  • Students should have a basic understanding of OS and Application concepts.
  • Students should have experience with using Windows 10 or later.

This module is part of these learning paths:

Quiz 1: Knowledge check

Q1. As the Desktop Administrator for Contoso, Holly Dickson is comparing the various recovery features that are available. Which of the following is a true statement regarding file recovery options that Holly should consider when determining which recovery option to use?

  • Windows provides three file recovery options – File History, Backup and Restore (Windows 7), and Azure Backup
  • File History and Azure Backup can recover files and folders on the same computer on which the backup was created, and on different computers
  • File History can only recover files and folders on the computer on which the backup was created

Q2. As the Desktop Administrator for Tailspin Toys, Alan Deyoung enabled File History on the company’s Windows 10 and 11 computers. By doing so, File History automatically creates a backup of modified user files on each computer’s local drive. By default, how often does File History copy the modified files in protected folders?

  • Every hour
  • Every 12 hours
  • Once a day

Q3. As the Desktop Administrator for Lucerne Publishing, Patti Fernandez used Folder Redirection in the company’s domain environment to redirect local folders from the user profile to the file server. Which tool should Patti use to make a local copy of these redirected files and then make them available even when there’s no network connectivity to the file server?

  • Work Folders tool
  • Offline Files tool
  • robocopy.exe

Q4. As the Desktop Administrator for Fabrikam, Holly Spencer wants to use the Previous Versions tab in File Explorer to view, restore, or revert previous versions of files, folders, or volumes. What must Holly configure to be able to use the Previous Versions feature?

  • A virtual hard disk
  • A system image
  • Restore points

Q5. You support a number of Windows 10 computers that store files on FAT32 file systems. You need to configure a recovery option that will allow you to recover data that was backed up from these systems. Which recovery option should you choose?

  • File History
  • Windows Backup and Restore (Windows 7)
  • Azure Backup

Module 2: Explore application troubleshooting

This module explores the methods and tools used for troubleshooting application deployment issues.

Learning objectives:

After completing this module, you will be able to:

  • Describe desktop app deployment methods.
  • Discuss desktop app deployment issues.
  • Describe Microsoft 365.
  • Describe the difference between Microsoft 365 apps and desktop apps.
  • Resolve desktop app deployment issues.
  • Troubleshoot Windows Installer issues.
  • Describe how to use AppLocker to control apps.
  • Control desktop app installation with AppLocker policies.

Prerequisites:

  • Students should have a basic understanding of computer networks and hardware concepts.
  • Students should have a basic understanding of OS and Application concepts.
  • Students should have experience with using Windows 10 or later.

This module is part of these learning paths:

Quiz 1: Knowledge check

Q1. Your organization deployed a new sales desktop app a month ago. A few users are experiencing issues starting this app. What method should you try first to resolve the issue for these users?

  • Reinstall the application
  • Reconfigure the application
  • Repair the application

Q2. As the Desktop Administrator for Contoso, Holly Dickson is planning a new operating system deployment to ensure that all applications function properly. Holly wants to perform an inventory of applications, analyze compatibility of applications, and mitigate any compatibility issues. Which tool should Holly use to complete these tasks?

  • Apps troubleshooter
  • Upgrade Analytics
  • Application Compatibility Toolkit

Q3. A user at Northwind Traders is receiving a “product deactivated” message when they try to use Microsoft 365 applications. What type of issue does this message indicate?

  • An activation issue
  • An update issue
  • A connectivity issue

Q4. Which feature of the Application Compatibility Toolkit monitors an application’s installation process and identifies issues that relate to installation?

  • The Setup Analysis Tool (SAT)
  • The Update Compatibility Evaluator (UCE)
  • The Compatibility Administrator Tool

Q5. You are troubleshooting a Windows 10 computer in which the Windows Store app can’t connect to the store. You ran the Apps troubleshooter but still experience the issue. What should you try next?

  • Clear Microsoft Store cache
  • Reconfigure the AppLocker rules
  • Configure Windows Firewall rules

Module 3: Troubleshoot Windows startup

This module examines the Windows startup architecture and discusses the methods used to troubleshoot client startup issues.

Learning objectives:

After completing this module, you will be able to:

  • Describe the Windows startup architecture.
  • Explain the repair and recovery options available in Windows.
  • Describe the available advanced startup recovery tools.
  • Explore the advanced startup environment.
  • Describe the System Restore process in Windows.
  • Access the Windows System Restore tool to fix the startup environment.
  • Describe volume activation considerations.
  • Describe the role of the BCD store.
  • Describe BCD configuration settings.

Prerequisites:

  • Students should have a basic understanding of computer networks and hardware concepts.
  • Students should have a basic understanding of OS and Application concepts.
  • Students should have experience with using Windows 10 or later.

This module is part of these learning paths:

Quiz 1: Knowledge check

Q1. In an effort to protect your organization’s data, you enabled System Restore points on users’ Windows 11 computers. Windows will automatically create System Restore points when which of the following actions occur?

  • You install a new application or driver
  • You change your password
  • You perform a backup

Q2. You are troubleshooting a Windows 10 computer. You decide to use the Reset this PC tool. Which of the following items is a characteristic of the “Just remove my files” and “Fully clean the drive” options?

  • These options remove all of your Windows Store apps, desktop apps, and the apps that the default Windows 10 installation includes
  • These options require special permissions to use
  • Your files, settings, and computer configuration settings are set to their initial, post-installation state

Q3. Which of the following recovery tools should only be used if other methods of recovery are unsuccessful, because this recovery method is intrusive and overwrites everything on the computer?

  • Startup Repair
  • System Image Recovery tool
  • System Restore

Q4. You added a new hard disk to your Windows computer and changed the logical drive numbering. You now want to use BCDEdit to modify the Boot Configuration Data (BCD) store to account for this change in logical drive numbering. What’s the first thing you should do?

  • Update the logical drive number parameters in the Boot.ini file
  • Make a complete image backup of all drives with BCD partitions on them
  • Update the logical drive number parameters in the Non-Volatile Random Access Memory (NVRAM) entries in the Windows operating system

Q5. A user reports a system failure with a computer. You need to return the computer to an earlier state without re-installing the operating system or causing data loss. Which of the Windows RE recovery tools can you use to achieve this?

  • Reset this PC
  • System Restore
  • System Image Recovery

Module 4: Troubleshoot operating system service issues

This module discusses the role of operating system services and how to troubleshoot issues that restrict functionality. This module also discusses resolving issues with signing in to Windows.

Learning objectives:

After completing this module, you will be able to:

  • Describe operating system services.
  • Identify failed services by using Windows tools.
  • Explain how to use tools and utilities to disable services.
  • Explain how to resolve locked-out accounts.

Prerequisites:

  • Students should have a basic understanding of computer networks and hardware concepts.
  • Students should have a basic understanding of OS and Application concepts.
  • Students should have experience with using Windows 10 or later.

This module is part of these learning paths:

Quiz 1: Knowledge check

Q1. As the Desktop Administrator for Contoso, Holly Dickson is auditing information on a Windows 10 computer that’s been experiencing issues as of late. Holly wants to review information such as valid and invalid sign-in attempts, and events related to resource use such as creating, opening, or deleting files. Which log file should Holly review in the Event Viewer?

  • Application log
  • Security log
  • System log

Q2. Your Windows 10 computer has been experiencing start up problems due to some type of service issue. What can you do to only load a minimal set of services during the startup process so that you can troubleshoot the service startup issue?

  • Start the computer in safe mode
  • Modify the MSConfig.exe file, activate boot logging, and then examine the generated log file
  • Configure Windows to record a Ntbtlog.txt file when it starts

Q3. Miranda is a Sales manager at World Wide Importers. Miranda is able to sign in, but can’t access network resources. As the company’s IT Support professional, you suspect that this may be due to the sign-in process using Miranda’s cached credentials. You’ve verified that Miranda’s computer has network connectivity and that the computer account is authenticating properly. What can you try next to help limit your troubleshooting scope?

  • Have Miranda sign-in to a second computer
  • Use Windows PowerShell to query Miranda’s account status
  • Use Event Viewer to view event logs

Q4. Fabrikam’s help desk staff has been conducting a high number of account resets due to users forgetting their new passwords and ultimately being locked out of their accounts. What’s the probable cause of this situation?

  • User’s failure to write down their new passwords on sticky notes
  • The company’s account lockout threshold is set too low
  • Persistent drive mappings are used

Q5. When you attempted to sign in to one of your company’s older Windows 10 computers, you received an error message indicating that a service failed to start. As you begin troubleshooting the problem, what should you pay special attention to?

  • The list of services in the System Configuration tool
  • The stop code that’s displayed
  • Error events recorded in the system log records
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