MS-900 Microsoft 365 Fundamentals: Demonstrate knowledge of Microsoft 365 licensing, service and support Microsoft Quiz Answers

Get MS-900 Microsoft 365 Fundamentals: Demonstrate knowledge of Microsoft 365 licensing, service and support Microsoft Quiz Answers

Learn about how people and organizations can get the most out of their Microsoft 365 investments through adoption guidance, continuous support, and licensing options that meet their needs.

This learning path helps prepare you for Exam MS-900: Microsoft 365 Fundamentals.

Prerequisites:

  • Familiarity with cloud computing concepts including deployment models and cloud service models, such as Software-as-a-Service (Saas). If you’re unfamiliar with basic cloud computing concepts, we recommend you take Discuss Azure fundamental concepts.

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Module 1: Identify licensing options available in Microsoft 365

Learn about the pricing model for Microsoft cloud services and how Microsoft 365 is available through a variety of licensing and billing options to meet the needs of people and organizations.

Learning objectives:

By the end of this module, you’ll be able to:

  • Describe the Cloud Solution Provider (CSP) pricing model for Microsoft cloud services
  • Describe the available billing frequency and methods of payment
  • Describe the available base licensing and add-on licensing options for Microsoft 365

Prerequisites:

  • Familiarity with cloud computing concepts including deployment models and cloud service models, such as Software-as-a -Service (Saas).

Quiz 1: Knowledge check

Q1. With the Cloud Solution Provider (CSP) model, who provides your subscription?

  • It’s provided by a CSP partner
  • It’s provided directly from Microsoft
  • It’s provided by a retail store

Q2. Which of the portals below allows modifying the payment method and frequency of a Microsoft 365 subscription?

  • Microsoft 365 subscription center
  • Microsoft 365 security center
  • Microsoft 365 admin center

Q3. Which of the following Microsoft 365 subscription plans are appropriate for companies with under 300 employees?

  • Microsoft 365 Enterprise
  • Microsoft 365 Business
  • Microsoft 365 Education

Module 2: Describe support offerings for Microsoft 365 services

Learn about how people and organizations get the most out of their technology investments through the various support features offered for Microsoft 365 and how they can help improve Microsoft services for their organization.

Learning objectives:

By the end of this module, you’ll be able to:

  • Describe the support offerings available for Microsoft 365 and how to create a support request
  • Describe service level agreement (SLAs) concepts
  • Describe how to track the service health status by using the Microsoft 365 dashboard
  • Describe how organizations can provide feedback on Microsoft 365 services

Prerequisites:

  • Familiarity with cloud computing concepts including deployment models and cloud service models, such as Software-as-a -Service (Saas).

Quiz 1: Knowledge check

Q1. How can your organization receive on-site support from Microsoft?

  • Community-based support
  • Proactive support
  • Premier support

Q2. Who is responsible for submitting a claim for service credit?

  • The cloud service provider
  • Your organization
  • Microsoft

Q3. Which of the portals below can you go to view the current health status of your Microsoft 365 services and tenant?

  • Microsoft 365 security center
  • Microsoft 365 compliance center
  • Microsoft 365 admin center

Q4. Where is the best place to share ideas about how to improve a feature for Microsoft 365 products and services?

  • Make a comment on Microsoft’s social media posts
  • Create a support ticket through the Microsoft 365 admin center
  • Create a post in the feedback web portal

Module 3: Describe the service life cycle in Microsoft 365

Learn about how Microsoft 365 products are released through the service lifecycle and how people and organizations can plan for the future by leveraging the Microsoft 365 roadmap.

Learning objectives:

By the end of this module, you’ll be able to:

  • Describe the three phases of a product or services lifecycle
  • Describe the Modern Lifecycle Policy and what is covered
  • Describe the benefits of the Microsoft 365 Roadmap

Prerequisites:

  • Familiarity with cloud computing concepts including deployment models and cloud service models, such as Software-as-a -Service (Saas).

Quiz 1: Knowledge check

Q1. Which phase of a product is the release version?

  • Private preview
  • Public preview
  • General availability (GA)

Q2. What is the minimum amount of months Microsoft will give notice before ending support for products under the Modern Lifecycle Policy?

  • 6 months
  • 12 months
  • 24 months

Q3. What three phases does a feature have in the Microsoft 365 Roadmap?

  • In development, Launched, Retired
  • In development, Rolling out, Launched
  • In development, In testing, Launched
Conclusion:

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