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Solve problems in real time with Dynamics 365 Remote Assist Microsoft Quiz Answers
Get Solve problems in real time with Dynamics 365 Remote Assist Microsoft Quiz Answers
Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, HoloLens 2, Android, or iOS devices. This Learning Path starts with an introduction to Remote Assist and then moves into integrating Remote Assist with Dynamics 365 Field Service.
This learning path helps prepare you for Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant.
Prerequisites:
- A basic understanding of Dynamics 365 Field Service.
Module 1: Get started with making Remote Assist calls
Learn about the features of Remote Assist and how it can help technicians solve issues quickly.
Learning objectives:
In this module, you will:
- Learn about users and roles.
- Discover different device options.
Prerequisites:
Basic knowledge of Dynamics 365 Field Service
This module is part of these learning paths:
Quiz 1: Check your knowledge
Q1. Which of the following item features is unique to using Remote Assist on HoloLens devices versus working with it on a traditional mobile device?
- Mixed reality annotations
- Immersive experience
- Call recording
- Sending files and images
Q2. Which of the following applications is required for collaborating with remote experts with Remote Assist?
- Microsoft Outlook
- Dynamics 365 Field Service
- Microsoft Teams
- Power Apps
Module 2: Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
Organizations that use Dynamics 365 Field Service to manage work orders can also enable their technicians to make remote assist calls in context of work orders.
Learning objectives:
In this module, you will:
- Launch Remote Assist mobile from a booking.
- Review relevant work order information.
- Post call information.
Prerequisites:
- A Microsoft Azure tenant with a Dynamics 365 subscription and a Dynamics 365 Remote Assist subscription
- Admin access to add or update the Dynamics 365 tenant instance
- Dynamics 365 Field Service App installed
This module is part of these learning paths:
Quiz 1: Check your knowledge
Q1. You have recently configured a new resource to use Field Service Mobile with Remote Assist. While out in the field, the resource mentions that they are not allowed to sign in to the Field Service mobile application. Other users are not having the same issue. What is the most likely cause?
- Field Service Mobile was not enabled on their user record.
- Field Service Mobile was not enabled on their bookable resource record.
- Remote Assist was not enabled on their bookable resource record.
- Remote Assist was not enabled on their user record.
Q2. Where on a Dynamics 365 Field Service work order do you specify the preferred Remote Assist contact?
- Incident Type
- Reported by Contact
- Support Contact
- Instructions
Conclusion:
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