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Empower technicians to collaborate more efficiently by working together from different locations with Dynamics 365 Remote Assist on HoloLens, HoloLens 2, Android, or iOS devices. This Learning Path starts with an introduction to Remote Assist and then moves into integrating Remote Assist with Dynamics 365 Field Service.
This learning path helps prepare you for Exam MB-240: Microsoft Dynamics 365 Field Service Functional Consultant.
Prerequisites:
Learn about the features of Remote Assist and how it can help technicians solve issues quickly.
Learning objectives:
In this module, you will:
Prerequisites:
Basic knowledge of Dynamics 365 Field Service
This module is part of these learning paths:
Q1. Which of the following item features is unique to using Remote Assist on HoloLens devices versus working with it on a traditional mobile device?
Q2. Which of the following applications is required for collaborating with remote experts with Remote Assist?
Organizations that use Dynamics 365 Field Service to manage work orders can also enable their technicians to make remote assist calls in context of work orders.
Learning objectives:
In this module, you will:
Prerequisites:
This module is part of these learning paths:
Q1. You have recently configured a new resource to use Field Service Mobile with Remote Assist. While out in the field, the resource mentions that they are not allowed to sign in to the Field Service mobile application. Other users are not having the same issue. What is the most likely cause?
Q2. Where on a Dynamics 365 Field Service work order do you specify the preferred Remote Assist contact?
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This Problem is intended for audiences of all experiences who are interested in learning about Data Science in a business context; there are no prerequisites.
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