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Use the Connected Customer Service Add-in for Dynamics 365 to integrate IoT devices with Dynamics 365 Customer Service to help service customers.
This learning path helps prepare you for Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant.
Prerequisites:
The Connected Customer Service Add-in for Microsoft Dynamics 365 integrates Internet of Things (IoT) devices with Microsoft Dynamics 365 Customer Service to help organizations create a proactive approach to providing service to customers.
Learning objectives:
In this module, you will:
Prerequisites:
Basic knowledge of the Dynamics 365 Customer Service application
This module is part of these learning paths:
Q1. You have set up Connected Customer Service. Azure IoT has detected an issue with the telemetry data that has been received from an IoT device. What is created in Dynamics 365 Customer Service as a result?
Q2. You don’t have experience with Azure. Which component should you use to connect IoT devices to Customer Service?
Q3. You decide to use Connected Customer Service for IoT Central. What item should you create first?
Connected Customer Service integrates IoT devices with Dynamics 365 Customer Service to help organizations create an approach to providing service to customers. Additionally, it enables the registration, monitoring, and management of IoT devices into your organization’s business processes.
Learning objectives:
In this module, you will:
Prerequisites:
Basic knowledge of the Dynamics 365 Customer Service application
This module is part of these learning paths:
Q1. Which one of the following items can you use to streamline the process of interacting with IoT devices by defining the properties that will be interacted with and will be prepopulated with data?
Q2. You have a device that has triggered an alert. You want to remotely reset the device from Dynamics 365. What should you create?
Q3. You have deployed Connected Customer Service with Azure IoT Central. IoT alerts contain multiple telemetry values. You need to extract this information from alert data to automate business processes. What should you use?
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